Frequently Asked Questions
Can I get a quote over the phone?
Yes! We do not have limitations to room sizes and the majority of quotes can be provided over the phone.
Do I need to move all of the furniture out of the room for carpet cleans?
No! It is entirely up to you how clear you want the rooms before we clean the carpets. The majority of our customers prefer us to work around heavy furniture. We do use protectors under each foot of sofa's etc to prevent colour transfer while the carpet is drying.
We're not brave enough to move TV's (including stands), mirrors, high value items or breakables. We are happy to discuss which items can be moved or cleaned around.
What qualifications do you have to clean my carpets?
CC&CS staff are industry trained technicians, having completed the Prochem Professional Carpet Cleaning course.
Only 5% of carpet cleaners currently charging people to clean carpets are qualified to do so. You can be rest assured that we are within the 5%. Our staff will clean your carpet to the industry approved standard using professional equipment and professional chemicals.
Can you stain proof my carpet?
Urban myth. There is no way to stain proof a carpet but, there are ways to make your carpet more stain resistant depending on fibre type. Natural fibre can be treated, there is no real need to treat synthetic fibres like polypropalin as it is already stain resistant.
We can treat your carpet with products to prevent most stains penetrating the fibres, giving you time to pat off the offending substance. The best time to treat your carpet is when it is first layed or after it has been professionally cleaned.
How long does it take for carpets to dry?
Bit of string! Again it depends on the absorbancy of the fibres in your carpet, method used to clean it and how soiled it was. A guide to an abstraction clean is approx. 3-12 hours. If required we can help reduce the drying times by using a air agitator (big fan) to speed up the process. There are things you can do like leave the windows open, heating on and clear furniture out of the room. The carpets will only be very slightly damp upon completion so you are able to walk on them without getting wet feet!